About This Policy
Kid CenterEd, PLLC respects the privacy of families, professionals, and other visitors who use our website.
This Website Privacy Policy explains what information may be collected when you visit kidcentered.net, how that information may be used, and the choices available to you.
This policy applies to information collected through the public Kid CenterEd website.
It is separate from our HIPAA Notice of Privacy Practices, which governs protected health information maintained through our clinical and administrative operations.
The Website Is Not a Patient Portal
The public Kid CenterEd website provides information about our practice, services, team, and resources and provides ways for visitors to contact us or access other services.
Please do not submit detailed medical information, diagnoses, psychological or neuropsychological reports, educational records, or other sensitive health information through a general website contact form.
Submitting a website form, sending an email, or viewing information on the website does not by itself establish a provider-patient relationship.
Information You Provide
When you contact Kid CenterEd through the website, you may choose to provide information including:
- Your name
- Email address
- Telephone number
- Information contained in your message
We may use this information to respond to your inquiry, provide requested information, assist with appointment or scheduling inquiries, and connect you with the appropriate Kid CenterEd service or team member.
If information submitted through the website subsequently becomes part of a patient’s clinical record, it will be handled according to our HIPAA Notice of Privacy Practices and applicable law.
Information Collected Automatically
When you visit kidcentered.net, the website and services used to operate it may automatically receive limited technical information.
Depending upon the technologies currently used on the website, this may include:
- IP address
- Browser type and version
- Device type
- Pages visited
- Time spent on pages
- Referring website or source
- Date and time of a visit
- General location derived from an IP address
This information may be used to maintain website security, understand website traffic and usage, diagnose technical problems, and improve the website’s usefulness and performance.
Analytics and Similar Technologies
Kid CenterEd may use analytics, tag-management, advertising-measurement, or similar technologies to understand how visitors reach and use the website and to evaluate the effectiveness of outreach or marketing activities.
Depending upon the technologies currently enabled, these may include services such as Google Analytics, Google Tag Manager, Meta technologies, or other analytics and measurement tools.
These third-party services may process technical information according to their own privacy practices and their agreements with Kid CenterEd.
Kid CenterEd does not sell patient health information.
Cookies and Similar Technologies
The website may use cookies and similar technologies necessary to operate website functions, remember preferences, maintain security, measure website activity, or provide information concerning website performance.
Your browser may allow you to block or delete cookies. Disabling certain cookies may affect the operation of website features.
How We Use Website Information
Information collected through the public website may be used to:
- Respond to inquiries
- Respond to appointment or scheduling requests
- Provide information requested by visitors
- Operate and maintain the website
- Maintain website security
- Diagnose technical problems
- Understand website traffic and usage
- Improve website content, functionality, and usability
- Evaluate outreach or marketing effectiveness
- Meet legal or regulatory obligations
Information that becomes PHI is handled according to our HIPAA Notice of Privacy Practices rather than solely under this Website Privacy Policy.
Third-Party Services
Kid CenterEd may use third-party companies to provide website hosting, analytics, security, scheduling, communications, accessibility, or other website functions.
These services may collect or process information according to their own privacy practices and their agreements with Kid CenterEd.
Services used by or accessible through the Kid CenterEd website may include:
Website Hosting
The Kid CenterEd website may use an outside hosting provider to provide hosting, security, and technical services. The provider may process limited technical information necessary to provide those services.
Client Portal and Scheduling
Kid CenterEd may use a separate practice-management or client-portal service for registration, scheduling, secure communications, or other clinical functions.
When you leave the public website and provide information directly through a secure client portal, the information is handled according to the applicable service and Kid CenterEd’s clinical privacy practices.
Accessibility Services
Kid CenterEd may use third-party accessibility technology to make website content more accessible to users with disabilities.
External Links
The website may contain links to websites or services operated by other organizations.
Kid CenterEd does not control those external websites and is not responsible for their content, security, or privacy practices. Visitors should review the privacy policies of third-party websites they choose to use.
Health Information and HIPAA
Not every piece of information collected through a public website constitutes PHI under HIPAA.
Information that becomes part of Kid CenterEd’s clinical record, or that is otherwise maintained as PHI in connection with Kid CenterEd’s healthcare operations, is handled according to our HIPAA Notice of Privacy Practices and applicable law.
The public website should not be used as a substitute for secure clinical communication.
Children’s Information
Kid CenterEd specializes in services for children and adolescents, but the public website is intended primarily for parents, guardians, professionals, and other individuals seeking information about our services.
Children should not use general website forms to submit medical, educational, psychological, or other sensitive information without the involvement of a parent or guardian.
If a parent or guardian believes a child has submitted sensitive personal information through a general website form, the parent or guardian should contact Kid CenterEd.
Clinical information concerning minor patients is governed by applicable clinical privacy requirements rather than solely by this Website Privacy Policy.
Security
Kid CenterEd takes reasonable steps to protect information collected through the website.
However, no website, email system, or internet transmission can be guaranteed to be completely secure. Visitors should therefore avoid transmitting sensitive clinical records or detailed health information through ordinary website forms or unsecured email.
Email and Contact Forms
Website forms and ordinary email are intended for routine, non-urgent communication.
They should not be used for emergencies or crisis situations.
If you or your child is experiencing an emergency or is in immediate danger, call 911 or go to the nearest emergency department.
For a mental health crisis, you may also call or text 988 to reach the Suicide & Crisis Lifeline.
Data Retention
Information submitted through general website inquiries is retained only as long as reasonably necessary to respond to the inquiry and maintain appropriate business records.
Information that becomes part of a clinical record is retained separately in accordance with Kid CenterEd’s clinical record-retention requirements.
Your Choices
You may choose not to submit information through the public website and may contact Kid CenterEd by telephone instead.
Browser settings may allow you to control cookies and other website storage.
If you would like to ask about information previously submitted through a website inquiry or request that Kid CenterEd correct information, please contact us.
Requests involving information that has become part of a clinical record are handled under applicable clinical privacy requirements and the HIPAA Notice of Privacy Practices.
Changes to This Policy
Kid CenterEd may update this Website Privacy Policy as its website, technologies, service providers, legal requirements, or privacy practices change.
Contact Kid CenterEd
Questions concerning this Website Privacy Policy may be directed to:
Privacy Officer
Dr. Eavan (Miles-Mason) Durwin
Kid CenterEd, PLLC
747 Main Street, Suite 228
Concord, MA 01742
Phone: (781) 214-0154
Email: info@kidcentered.net
For questions involving clinical records, protected health information, or HIPAA rights, please refer to the Kid CenterEd HIPAA Notice of Privacy Practices.